Best tracking apps for Shopify

Shopify seems complex to you? our Shopify FAQ dedicated to applications simplifies everything.

The best tracking app in the Shopify app store largely depends on your specific needs, but some apps are frequently cited for their effectiveness and popularity among Shopify users. Here are three recommended applications:

  1. AfterShip
  2. Tracktor
  3. Order Lookup

AfterShip is often praised for its multi-level tracking capabilities and easy integration with Shopify. It allows automatic order tracking and sending update notifications to customers via email or SMS. This helps maintain a good relationship with customers by providing them with real-time information on their delivery. AfterShip supports over 700 carriers, which is a huge advantage for international stores.

Tracktor, on the other hand, is another excellent option, known for its user-friendly interface and customization options. Users can add custom tracking pages to their Shopify store, allowing customers to check the status of their order directly on the website. Tracktor also offers refund and return management features, making it an all-in-one solution for many merchants.

Order Lookup allows customers to check the status of their order directly on your online store without needing a customer account. This feature can reduce the workload of customer support by offering a self-service solution. It is particularly useful for small businesses that want to provide a quality customer experience without a large investment in customer service.

To illustrate the usefulness of a good tracking app, let's take the case of Julie, a Shopify store owner selling handcrafted products. She started using AfterShip to improve the transparency of her deliveries, quickly noticing a reduction in customer support queries regarding delivery statuses. Thanks to automatic notifications, her customers were better informed and more satisfied, which led to an increase in positive reviews and customer loyalty. Moreover, the integration of multiple carriers allowed Julie to expand her market internationally without logistical worries.

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