There are two ways to add Mondial Relay to Shopify: activate the Shopify native pickup points, available on all plans without an app, where the customer selects the relay point before payment; or install the official Mondial Relay Inpost app, starting at $14.90 per month, to ship using your own Mondial Relay Pro contract. The first option is the fastest to set up, while the second becomes cost-effective as soon as your volumes justify a negotiated contract. The rest of this Mondial Relay Shopify guide details the step-by-step setup, 2026 real-world rates, and the errors we most often correct during audits.
Table of Contents
Why pickup points are no longer optional in France
In France, 56% of online shoppers prefer out-of-home delivery according to the Sendcloud survey on out-of-home deliveries, and three-quarters of French people already use automated parcel lockers according to figures published by Mondial Relay by InPost. A French store that only offers home delivery is therefore losing orders at the most critical point in the journey: the checkout page.
In the Shopify audits we conduct, the number one cause for a Mondial Relay pickup point not appearing at checkout is neither the app nor the theme: it is a product sheet under the minimum weight of approximately 0.201 kg or under the minimum length of approximately 15.02 cm. These are two values that appear in no official documentation and cause hours of wasted debugging time.
Volkier Bentinck, co-founder of Stellar Projects
The reason for the success of the pickup point is less about price than people think. It is indeed cheaper than home delivery, but the decisive argument lies elsewhere: a large portion of your customers are simply not at home during the week. A parcel delivered on a Tuesday at 11 a.m. into a mailbox that is too small means a delivery notice, a trip to the post office, and a customer who associates your brand with a chore. Pickup points and lockers solve this problem without you having to intervene.
The three concrete benefits for your store:
- Lower shipping costs, allowing you to lower your free shipping threshold, a direct lever for average order value (see our analysis of shipping costs on Shopify)
- Pickup flexibility: The vast majority of Mondial Relay lockers are accessible outside of business hours, often 24/7
- Fewer disputes: The parcel is handed over against a PIN code or QR code, which reduces claims for theft or non-receipt
One final signal that serves as a commercial argument: almost all locker users state they want to continue using them. It is a delivery method that fosters loyalty, not just a stopgap.
Mondial Relay by InPost: What has changed in 2026
If you have not followed the carrier's news, be aware that Mondial Relay is no longer quite called Mondial Relay. In the spring of 2026, the brand adopted a new visual identity under the signature Mondial Relay by InPost, named after the Polish group that acquired it in 2021. This is not just cosmetic: it reflects a strategic shift from the merchant-based pickup point toward the automated locker.
Key facts to know before deciding on your delivery strategy:
- 1.4 billion euros invested in France by 2030, including 500 million announced during the Choose France 2026 summit, to densify the network and modernize sorting centers
- More than 12,000 lockers deployed in France, compared to 300 in 2021, added to about 7,000 Relay Points, totaling nearly 19,000 touchpoints
- Over 94,000 local points in Europe group-wide for InPost, spread across 9 countries, for 339.5 million parcels delivered in 2025
- A change in ownership in progress: A consortium led by FedEx, Advent International, and PPF Group announced in February 2026 the acquisition of InPost for 7.8 billion euros. The operation passed its main regulatory milestones during 2026, and both brands and existing structures are being maintained
- The "Zero Label" service, which allows you to send and return a parcel without printing a label—a real convenience for your customer returns
What this implies for a Shopify merchant: the network is densifying rapidly, locker coverage is becoming a conversion argument in its own right, and pricing grids change every year. A shipping configuration validated in 2024 is worth revisiting.
The 4 ways to connect Mondial Relay to Shopify
Before opening your admin, you must decide a question: do you want to ship with the rates negotiated by Shopify, or with your own Mondial Relay Pro contract? The entire technical decision stems from this answer.
| Method | Cost | Pickup point selection | For whom |
|---|---|---|---|
| Shopify native pickup point | €0 subscription, labels at rates negotiated by Shopify | Before payment, map and list in checkout, on all plans | The majority of stores, from launch to a few hundred parcels per month |
| Official Mondial Relay Inpost App | $14.90 to $139.90 per month, plus your contract rates | After payment, except on Shopify Plus where the map appears in checkout | Stores with a negotiated Pro contract and volume |
| Aggregators (Sendcloud, Boxtal, Shippingbo) | Variable subscription or commission per parcel | Generally after payment | Multi-carrier, as soon as you combine 3 or more carriers |
| Custom development via API | Development and maintenance cost | Fully customizable | Specific logistics, large volumes, connected ERP |
In practice, the decision between the first two rows resolves 90% of situations. Aggregators make sense when you connect multiple carriers and want a single shipping interface, and custom-made solutions are for when you must connect a carrier via the Shopify API to an existing logistics system.
Tutorial: Activating the native pickup point in 6 steps
This is the fastest method to set up Mondial Relay on Shopify. It requires no app or line of code, and it works on all plans. Allow about twenty minutes, test order included.
- Open Settings then Shipping and delivery in your Shopify admin.
- Locate the "Other delivery methods" section and click on Pickup points.
- Select the relevant shipping location, then enable Ship to pickup points from this location.
- Choose the carriers. In France, Mondial Relay and Colissimo are offered. You can enable both and let the customer choose.
- Configure pricing: flat rate, weight brackets, or price tiers. Set to €0 beyond your threshold to offer free delivery starting at a certain cart amount.
- Place a test order. The pickup point tab should appear at checkout with the map, list of points, their opening hours, and the applied rate.
The customer selects their relay point before paying, and the chosen address is automatically attached to the order. You then purchase the label from the order details, without leaving the admin. This is currently the cleanest way to get started, and the one we enable by default on the new Shopify stores we create.
The official Mondial Relay app: When it’s worth the subscription
The Mondial Relay Inpost Official application (4.1 out of 5, over 100 reviews on the Shopify App Store) provides one decisive advantage: it connects to your Mondial Relay Pro account. You therefore ship at your negotiated rates, not Shopify’s.
It also adds bulk labeling, end-of-day handover slips, return labels, SMS notifications, and InPost coverage in Spain, Italy, and Portugal, useful if you are preparing for a European expansion via Shopify Markets.
| App Plan | Monthly Price | Map selection in checkout |
|---|---|---|
| Basic | $14.90 | No |
| Professional | $34.90 | No | Advanced | $79.90 | No |
| Plus | $139.90 | Yes, only if your store is on Shopify Plus |
This is the limitation to know before installing: outside of Shopify Plus, the app cannot display the pickup point selection widget at checkout. The customer chooses their point after payment, via the order tracking link, and a nearby point is automatically assigned if they do not choose within approximately 24 hours. A 7-day free trial allows you to test the mechanics before committing.
On the standard-plan stores we manage that are equipped with the Mondial Relay app, we have observed no negative impact on conversion compared to a pre-payment selection, on one condition: explicitly naming the delivery option "Pickup point selection after payment." When this is clearly announced at checkout, the customer's expectations are set, and confusion disappears.
Volkier Bentinck, co-founder of Stellar Projects
Mondial Relay 2026 rates: How much it really costs
The short answer: between €3.09 and €5.27 excl. tax per parcel in France depending on weight and volume, plus a monthly subscription if you use the app. Below is the public pricing for Mondial Relay's "Start" offer, without commitment, for up to 5,000 parcels per year.
| Parcel weight | Less than 10 parcels/mo | 50 to 99 parcels/mo | 250+ parcels/mo |
|---|---|---|---|
| Up to 500 g | €3.42 excl. tax | €3.19 excl. tax | €3.09 excl. tax |
| Up to 1 kg | €3.76 excl. tax | €3.51 excl. tax | €3.40 excl. tax |
| Up to 2 kg | €5.27 excl. tax | €4.91 excl. tax | €4.76 excl. tax |
| Up to 4 kg | €5.59 excl. tax | €5.21 excl. tax | €5.04 excl. tax |
| Up to 10 kg | €11.13 excl. tax | €10.36 excl. tax | €10.03 excl. tax |
| Up to 30 kg | €19.99 excl. tax | €18.60 excl. tax | €18.00 excl. tax |
Beyond 5,000 parcels per year, the "Evolution" offer is listed starting at €2.76 excl. tax per parcel on the Mondial Relay website, with pricing established by quote. The rates negotiated by Shopify for native pickup points are not published; they appear at the time of label purchase in the order details.
The rule of thumb is arithmetic. Consider three figures: your monthly parcel volume, your Mondial Relay contract rate, and the Shopify rate shown on an actual label. If the unit saving multiplied by your volume exceeds the app's monthly subscription, the app wins. At 200 parcels per month and a €0.30 unit difference, you save €60 for a $34.90 subscription—the app is profitable. At 40 parcels per month, it is not, even with an excellent contract.
Don't forget to include this cost in your overall tool budget: our selection of essential Shopify apps provides a sense of the reasonable monthly budget for a growing store.
Mondial Relay, Colissimo, or Chronopost? The Stellar Rule
This is the question we are systematically asked during project framing, and our answer often surprises: you shouldn't choose. At Stellar Projects, we recommend by default integrating all three shipping methods, not just one.
| Carrier | Price positioning | Customer promise | What it unlocks at checkout |
|---|---|---|---|
| Chronopost | €€€ | Express to home, fast delivery, and controlled window | The customer in a hurry, last-minute gift, high order value |
| Colissimo | €€ | Home or post office, universal and reassuring network | The customer who wants delivery to their home without paying for express |
| Mondial Relay | € | Pickup point and locker, pickup at their convenience | The customer absent on weekdays and the price-sensitive customer |
Technically, connecting Colissimo to Shopify is as simple as Mondial Relay: both French networks are offered in native pickup points and are activated in the same place. Connecting Chronopost to Shopify, however, requires using a third-party app or aggregator, as express delivery is not covered by the native pickup point.
The underlying logic is simple: each option removes a different barrier at the time of payment. Offering all three ensures that each customer finds their preference and quality-price ratio, instead of forcing them to accept the compromise you have chosen for them. A store that only displays Colissimo loses the price-sensitive customer and the one working shift hours. A store that only displays Mondial Relay loses the one who wants their parcel by Friday.
Three precautions to ensure this trio works instead of creating confusion:
- Three options maximum, not six. Beyond that, the choice becomes a mental burden, and you create hesitation at the worst point in the funnel
- Explicit labels that announce the method, time frame, and constraints, not "Standard delivery" and "Fast delivery"
- A clear price difference between the three. If the pickup point costs €4.90 and home delivery €5.20, no one will choose the pickup point, and you will have added an option for nothing
This reasoning is part of what we systematically audit when we work on the conversion rate of a Shopify store: the choice of carrier is as much a CRO topic as it is a logistics topic.
Printing Mondial Relay labels and tracking parcels
The operation differs depending on the chosen method, and this is often where logistics teams become disillusioned after the setup.
With the native pickup point
Everything happens within Shopify. You purchase the label from the order details, at Shopify's negotiated rates. Billing is processed through your Shopify account, charged upon reaching a spending threshold or on your monthly invoice. Tracking numbers are automatically sent to the customer. Two constraints to anticipate: sealed cardboard packaging is required, and there are no scheduled pickups; you must drop your parcels off at a branch or relay point.
With the official app
You generate labels from the app interface, individually or in bulk, with a manifest at the end of the day. Shipping costs appear on your Mondial Relay Pro invoice, separate from Shopify. Status updates trigger notification emails on the Shopify side, just like with any other carrier.
In both cases, remember to set up your returns beforehand: a relay point is an excellent return channel, provided your returns policy is clear about who pays for the label.
The 6 Mondial Relay pitfalls we see in Shopify audits
Here are the errors we encounter most often on French stores, ranked by frequency.
- Express payments mask the option. Apple Pay, Google Pay, and PayPal express bypass the native relay point selection display. Measure the share of your transactions concerned before betting everything on the native feature, and also look at the behavior of Shop Pay on your store.
- Poorly calibrated weight brackets. A bracket that stops at 2 kg when your packages weigh 2.1 kg will make the option disappear from checkout without an error message. Test each bracket with a real order.
- Ignored minimum weight and dimensions. This is the sneakiest pitfall, and the one we have documented in audits: in practice, a weight below approximately 0.201 kg or a length below approximately 15.02 cm is enough to make the option disappear. If your product pages are set to 0.1 kg or lack dimensions, the relay point will never display, and you will spend hours looking for the cause.
- Vague delivery labels. "Standard delivery" means nothing. "Delivery to a Mondial Relay point, 3 to 5 business days, point selection after payment" protects your conversion, regardless of the mechanism used.
- Forgotten automatic assignment. Outside of Shopify Plus, a customer who does not choose their point within 24 hours will have one assigned nearby. If your customer service team is unaware of this, you will increase the number of avoidable "I didn't choose this relay point" support tickets.
- App installed and then uninstalled without cleanup. Testing the official app and then removing it can sometimes leave the Shopify Shipping configuration in an unstable state, causing Mondial Relay points to disappear from options. After uninstallation, always check that the "Ship to pickup points from this location" box is still checked.
One last point to raise with your logistics team: a native order cannot be modified after validation. If the customer chooses the wrong relay point, you will have to cancel and recreate the order, not edit it.
The subject moves fast. Features once reserved for Shopify Plus now exist natively, the Mondial Relay network is growing by several thousand lockers per year, and pricing grids are reviewed annually. A well-tuned Shopify Mondial Relay configuration should be re-audited once a year: it is the best time-spent-to-euros-saved ratio for your logistics operations.
If you want to go further with your entire store, our complete Shopify guide covers creation, SEO, design, and conversion, and our team can audit your delivery funnel if you prefer to delegate.
